- info@mltscanada.ca
The portals www.mltscanada.ca and the corresponding mobile application (collectively, “Platforms”), are managed and operated by Maple Linguistic and Technical Services Inc. (“MLTS”, “we”, “us” or “our”). Any natural or legal person who accesses and/or uses the Platforms in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on the Platforms (“Service”) will be subject to these terms and conditions for use of the Platforms (“Terms”), as updated from time to time. Your access to Services, other platforms or utilisation of Products (defined below), offers or promotions in relation to the Products, as may be provided by us or our affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with such Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product.
These Terms constitute an electronic record within the meaning of the Personal Information Protection and Electronic Documents Act (PIPEDA) and Electronic Commerce Protection Act (ECPA). This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms carefully before using or accessing the Platforms or availing any Service. By using the Platforms or availing any Service, you signify your agreement to be bound by these Terms.
For the purposes of these Terms, “Products” shall mean the diverse range of services for technical maintenance of IT system, software, hardware products and accessories listed on the Platforms from time to time and other products offered for sale to you on both the Platforms; and (c) We and you are hereinafter individually referred to as “Party” and collectively as “Parties”.
These Terms are divided into 2 (two) parts. Please carefully read all the parts to understand the conditions applicable for usage of the Platforms and for the purchase of Products thereof.
1.1 The terms and conditions for usage of the Platforms as set out herein (“Terms of Use”) specifically govern your access and use of the Platforms, which provides a forum for you to inter alia discover, select services and buy products listed on the Platforms at the indicated price at any time, from the locations serviceable by us.
1.2 Please note that we may from time to time modify the Terms of Use that govern your use of the Platforms. Every time you wish to use our Platforms, please check these Terms of Use to ensure that you understand the terms and conditions that apply at that time. Further, please note that we reserve the right to either change the format and the content of the Platforms or suspend the operation of the Platforms for support or maintenance work, in order to update the content or for any other reason, at any time.
1.3 The accessing, browsing, or otherwise using the Platforms indicates your agreement to these Terms of Use, the Privacy Policy and any other policies or guidelines that may be applicable to the Platforms at the time of your access and usage of the Platforms and which may be updated from time to time (collectively, the “Agreement”).
1.4 We authorise you to view and access the Platforms solely for identifying Services, hiring those services and purchases of products (specific for selected customers) and processing returns and refunds, in accordance with the Return and Refund Policy. We therefore grant you a limited, revocable permission to access and use the Services.
1.5 By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that he/she is using/browsing the concerned Platform under the supervision of his/her parent or legal guardian and that such user’s parent or legal guardian has read and agrees to the terms of this Agreement, including the terms of purchase of Products on behalf of the minor user. In the event we are made aware that a user is under the age of 18 and is using/browsing the Platform without the supervision of his/her parent or legal guardian, we reserve the right to deactivate such user’s account without further notice. Further, if you are using the Services on behalf of a company or organisation, you represent that you have the authority to act on behalf of that entity, and that such entity accepts this Agreement.
2.1 In order to avail Services and purchase products on the Platforms thereof, you will have to register on the Platform. Registration is a one-time process and is free of cost.
2.1.1 You may register on MLTS in one of the following ways: Creating a user account: by providing the relevant information for the creation of your account on MLTS and after filling in the necessary forms and providing the necessary details as may be required by us at the time of your registration. Following this, an account will be created by MLTS for you.
2.1.2 You may register on MLTS on successful OTP (One Time Password) verification, and you will be eligible to further access and avail the Services after filling in the necessary forms and after providing the necessary details as may be required by us at the time of your registration.
2.2 You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the log in credentials of your account on the Platforms and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You shall remain solely liable for all the actions undertaken through your account.
2.3 You will: (a) immediately inform us of any unauthorized use of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. We, our employees, agents, directors and officers will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred to us or any other user due to unauthorized use of their account by you. We reserve the right to refuse access to the Platform(s), terminate accounts, remove or edit content at any time without notice to you.
3.1 By accepting the Terms of Use, you also accept news, updates, offers/ campaign related SMS, to the mobile phone number and e-mail provided by you. By accessing and using the Platforms and/or verifying your contact number with us, you explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Canadian Radio-television and Telecommunications Commission (CRTC).
3.2 You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications.
4.1 By accepting the Terms, you provide explicit consent to us to have access to your camera and gallery applications installed in your phone or computer, through which you are using the Platforms, for the purpose of enabling us to provide Services.
4.2 You acknowledge and agree that in addition to the restrictions set out in paragraph 11 (User Warranties and Restrictions), you will ensure that any image uploaded by you: (i) does not belong to another person, in relation to which you do not have any right; or (ii) such image is not defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethically objectionable; or (iii) is not harmful to child; (iv) should not infringe any copyright or other proprietary rights; (v) does not impersonate another person; or (vi) does not contain software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or (vii) should not contain indecent representation of women in any form; or (viii) violates any law for the time being in force, including but not limited to PIPEDA, Cybersecurity Act, Copyright Act, Canadian Human Rights Act, Criminal Code of Canada and the rules made thereunder (as applicable).
4.3 When you upload images that are covered by third party intellectual property rights, you grant or in case of a third party, ensure that they are granted by you (whether by yourself or on behalf of the third party), a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, distribute, copy, or display, translate and create derivative works of the images that you upload, solely in connection with the Services.
4.4 You acknowledge and accept that for the purpose of providing Services, the images uploaded by you may be accessed, used or processed by a third party, and that we have no liability, obligation or responsibility of any nature towards you or such third party and the contract under such instances remains between you and such third party.
4.5 In the event of breach of any of the obligations mentioned in this paragraph 4 (Access to Images), you accept that we will not be liable to you or any third-party in relation to any claims, losses, liabilities, damages, and/or costs (including any attorney fees and costs) which may arise from breach of the aforesaid obligations. You further agree that you will be liable to indemnify us in accordance with paragraph 12 (Indemnification and Limitation of Liability) of the Terms.
5.1 We will try to ensure that all information and recommendations, whether in relation to the Services, products, offerings or otherwise (hereinafter “Information”) provided as part of the Platforms is correct at the time of inclusion on the concerned Platform. We do not guarantee the accuracy of the Information. We make no representations or warranties as to the completeness or accuracy of Information.
5.2 You agree that information is being supplied to you on the condition that you will make your own determination as to the suitability of such information for your purpose prior to use or in connection with the making of any decision. No Information on the Platforms shall constitute an invitation to invest in us or any affiliates. Any use of the Platforms or the Information is at your own risk. Neither we, our affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or MLTS upon, this website, the Information, or any third-party website linked to the Platforms. We are not responsible for the content of any third-party sites and do not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.
5.3 Nothing contained herein is to be construed as a recommendation to use any Product, process, equipment or formulation, in conflict with any patent, or otherwise and we make no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
5.4 We do not covenant or provide any representations and warranties:
5.4.1 in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including Product or pricing information and/or specifications) on the Platforms.
5.4.2 that the Services will be made available at all times; and
5.4.3 that the operation of the Platforms, including the functions contained in any content, information and materials on any Platform or any third-party sites or services linked to the Platforms will be uninterrupted, or that the defects will be rectified, or that the Platforms or the servers that make such content, information and materials available are free of viruses or other harmful components.
5.5 The platforms and the services are provided to you on an “as is” and “where-is” basis, without any representations or warranties. We, for ourselves and any third-party providing materials, services, or content to this website, make no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or noninfringement of third-party rights, with respect to the platforms, the information or any products or services to which the information refers. We will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if we have previously been advised of the possibility of such damages.
Disclaimer- To the extent permitted by applicable law, We, our officers, agents, employees and directors, disclaim any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Platforms.
6.1 We control and operate the Platforms from Canada and make no representation that the materials and the content available on the Platforms is appropriate to be used or will be available for use in other locations outside Canada. If you use the Platforms from outside Canada, you are entirely responsible for compliance with all applicable local laws. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.
6.2 Information that we publish on the World Wide Web may contain references or cross references to our Services, programs and products that are not announced or available in your country. Such references do not imply that we intend to announce such Products, programs or Services in your country. Consult our local business contact for information regarding the Products, programs and Services that may be available to you.
6.3 We constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and we reserve the right to recover the cost of goods, collection charges and lawyer fees from persons using the Platforms fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Platforms and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such an account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
7.1 In your use of the Platforms, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of the Platforms or access any other third-party website linked to the Platforms. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that we have no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third-party website and the contract under such instances remains between you and any such third party.
8.1 The Platforms contain material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“MLTS Content”). All copyright and other intellectual property rights in the MLTS Content are either owned by us or have been licensed to us by the owner(s) of those rights so that it can use the MLTS Content as part of the Platforms. We retain copyright on all Information, including text, graphics and sound and all trademarks displayed on the Platforms are either owned by or licensed to us.
8.2 You may use and display the MLTS Content on your personal computer only for your personal use subject to the grant of a limited, revocable, personal, non-exclusive and non-transferable license to you by us when you register on any of the Platforms, only for identifying Products, carrying out purchases of Products and processing returns and refunds in accordance with our Return and Refund Policy and for using and printing copies of the information on the Platforms for your personal use and store the files on your computer for personal use only and not for business purposes.
8.3 You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or otherwise use any MLTS Content contained on the Platforms. These restrictions apply in relation to all or part of the MLTS Content available on the Platforms; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Platforms or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the Platforms; or (e) link any other material to the Platforms, without our express written consent.
8.4 The license granted to you does not include a license for: (a) resale of Products or commercial use of the Platforms or MLTS Content, (b) any collection and use of product listings, description, or prices, (c) any use of the Platforms, the Services and/or of MLTS Content other than as contemplated in these Terms of Use, (d) any downloading or copying of login credentials of user, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of the Platforms, and (f) creating and/ or publishing your own database that features parts of the Platforms.
8.5 If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at customercare@MLTScanada.ca and let us know of your concerns.
All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used in connection with any product or service that is not our product or service.
10.1 You grant to us a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on the Platforms without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Platforms. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at its request.
10.2 You agree that we do not routinely monitor your postings on the Platforms but reserve the right to do so. However, if we become aware of inappropriate use of the Platforms or any of its Services, we will respond in any way that, in its sole discretion, we deem appropriate. You acknowledge that we will have the right to report to law enforcement authorities of any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, we will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.
10.3 Submissions and unauthorised use of any materials contained on the Platforms may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your username and/or password. As such, you shall indemnify and hold us and our officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys’ fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Platforms or the use of the Platforms by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.
10.4 We reserve the right to terminate access to the Platforms at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded and printed materials. Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.
11.1 You represent and warrant that: (a) your use of the Platforms and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to us in connection with the Platforms and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify us and our affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
11.2 You will use the Platforms for lawful purposes only and will not undertake any activity that is harmful to the Platforms or its content or otherwise not envisaged through the Platforms. You have a limited license to access and use the Platforms solely for the purpose of availing the Services, subject to these Terms of Use.
11.3. You will not decompile, reverse engineer, or disassemble the content on the Platforms.
11.4 You will not use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms, and make false or malicious statements against the Services, the Platforms or us.
11.5 You can not post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage the Platforms and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platforms and/or the Services.
11.6 You can not introduce any trojans, viruses, any other malicious software, any bots or scrape the Platforms for any information, and can not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture.
11.7 You have no right to hack into or introduce malicious software of any kind onto the Platforms and can not gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or
11.8 You are prohibited from engaging in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet, also you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, storing, updating or sharing on or through the Platforms, any information that:
11.8.1 belongs to another person and to which you do not have any right.
11.8.2 is libellous, abusive, threatening, offensive, harmful, harassing on the basis of gender, racially or ethnically objectionable, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting, hateful, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intend to incite violence or otherwise violates any law or right of any third-party in any manner whatsoever.
11.8.3 harms minors in any way.
11.8.4 infringes any patent, trademark, copyright or other proprietary rights.
11.8.5 violates any law for the time being in force.
11.8.6 deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify;
11.8.7 impersonates or defames another person; or
11.8.8 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
11.8.9 threatens the unity, integrity, defence, security or sovereignty of Canada, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Platforms or the Services, violation of these Terms of Use, or infringement of any of our or any third-party intellectual property or other rights. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
12.1 To the fullest extent permitted by law, in no event shall MLTS or any of its directors, officers, employees, agents or content or service providers (collectively, the “MLTS Representatives”) be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Platforms or the content, materials and functions related thereto, the Services, provision of information via the Platforms, lost business, even if such MLTS Representatives have been advised of the possibility of such damages.
12.2 In no event shall MLTS Representatives be liable for:
12.2.1 the use or inability to use the Platforms and/or the Services;
12.2.2 any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Platforms; or
12.2.3 Any other matter relating to the Platforms or the Services
12.3 MLTS is neither liable nor responsible for any actions or inactions of the other users of the Platforms or any breach of conditions, representations or warranties by them. MLTS is not obligated to mediate or resolve any dispute or disagreement amongst two or more users of the Platforms.
12.4 None of the directors, officials or employees of MLTS shall be personally liable for any action in connection with the Platforms or the Services thereto.
13.1 All services provided by Maple Linguistic & Technical Services (MLTS), including linguistic solutions, technical services, consulting, membership plans, and e-store offerings, are governed by written Service Agreements or purchase contracts, which form a legally binding understanding between MLTS and the client. Each Service Agreement will specify the scope of services, pricing, timelines, service level expectations, deliverables, confidentiality obligations, and dispute resolution mechanisms.
13.2 In accordance with the Canada Business Corporations Act, the Consumer Protection Act (provincial equivalents, e.g., Saskatchewan Consumer Protection and Business Practices Act), and the Electronic Commerce Act, all agreements may be executed physically or electronically, and electronic acceptance (via digital signatures, checkboxes, or online acknowledgments) shall carry the same legal validity as a signed paper agreement. Clients acknowledge that by purchasing services, signing agreements, or activating memberships, they are entering into a legally enforceable contract with MLTS.
13.3 Membership Plans offered to home and individual clients are subject to MLTS’s Membership Terms and Cancellation Policy, which govern refunds, benefit usage, cancellation timelines, and obligations. Clients agree that benefits, discounts, coupons, or promotions received under a membership plan may be revoked upon cancellation, and any services already rendered must be fully paid before cancellation or refund is processed.
13.4 MLTS reserves the right to modify, suspend, or discontinue certain services or membership benefits, provided that clients are given reasonable notice and that any changes comply with applicable Canadian consumer protection laws. However, no modifications will retroactively alter obligations already agreed upon in a signed Service Agreement unless mutually consented to in writing.Clients further acknowledge that failure to comply with Service Agreements or membership obligations, including timely payment and lawful use of services, may result in suspension or termination of services, with MLTS retaining the right to recover outstanding fees, damages, or legal remedies as permitted under the Canada Contracts Law, the Criminal Code of Canada (fraud provisions), and applicable provincial statutes.
14.1 All prices for products, services, and memberships offered by Maple Linguistic & Technical Services (MLTS) are listed in Canadian Dollars (CAD) unless expressly stated otherwise. Pricing is determined based on market conditions, cost structures, and MLTS’s service value proposition, and may be adjusted periodically with reasonable notice to clients. MLTS is committed to transparency and fairness in pricing, ensuring that no hidden fees or unauthorized charges are applied. All invoices issued by MLTS will comply with the requirements of the Canada Revenue Agency (CRA), including the proper application of Goods and Services Tax (GST), Harmonized Sales Tax (HST), or Provincial Sales Tax (PST/QST) as applicable. Clients are responsible for paying all applicable taxes, duties, and fees in accordance with the Excise Tax Act and provincial consumer protection regulations
14.2 Payment terms are Net 30 days from the date of invoice unless otherwise agreed upon in writing within the Service Agreement or purchase contract. Accepted payment methods include electronic funds transfers, credit or debit card payments, e-transfers, direct deposits, and other methods approved by MLTS. Payments must be made to the designated MLTS account as indicated on the invoice.
14.3 Late payments may result in the accrual of interest charges at the rate of 2% per month (24% per annum), calculated on the outstanding balance until paid in full, in compliance with provincial Consumer Protection Acts and the Interest Act (Canada). MLTS also reserves the right to suspend or terminate services, memberships, or delivery of products in the event of overdue accounts, while retaining the right to pursue collection proceedings, including recovery of legal and administrative costs. All charges are final unless otherwise stated in MLTS’s Refunds, Returns & Dispute Resolution Policy. Clients who dispute charges must notify MLTS in writing within 10 business days of invoice receipt. Failure to raise a dispute within this timeframe will be deemed acceptance of the charges. By engaging MLTS services or purchasing products, clients agree to comply with these pricing and payment terms, which are enforceable under the Canada Business Corporations Act, Electronic Commerce Act, and relevant provincial consumer and contract laws
15.1 MLTS places the highest priority on protecting the confidentiality of client, employee, and vendor information. All personal, financial, and business data entrusted to MLTS will be collected, stored, and processed in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), relevant provincial privacy laws (such as Alberta PIPA, BC PIPA, and Quebec Law 25), and industry best practices. Clients agree that MLTS may collect and use information strictly for the purposes of delivering services, processing payments, maintaining accounts, and fulfilling legal or regulatory obligations. All data collected will be limited to what is necessary and retained only for as long as required under the Canada Revenue Agency (CRA) recordkeeping rules or applicable laws.
15.2 MLTS will implement appropriate technical, organizational, and physical safeguards to protect data against unauthorized access, alteration, disclosure, or misuse. This includes secure data storage, encrypted communications, firewalls, access controls, role-based permissions, and regular security audits. Employees, contractors, and vendors with access to sensitive data must sign confidentiality agreements and are strictly prohibited from disclosing information without authorization.Confidentiality extends beyond the duration of the service relationship. Clients acknowledge that they too may gain access to confidential information about MLTS and agree not to disclose, reproduce, or misuse such information without written consent. Any unauthorized use or disclosure of confidential information by either party may result in immediate termination of services, legal action, and recovery of damages. If required by law, regulation, or court order, MLTS may disclose personal or business data, but only to the extent legally necessary. Clients may request access to their personal information or corrections under PIPEDA. All privacy-related concerns may be directed to the designated MLTS Privacy Officer. By engaging MLTS services, clients expressly consent to the terms of this confidentiality and data protection clause, which is legally binding under PIPEDA, the Canada Business Corporations Act, and the Criminal Code of Canada (fraud and misrepresentation provisions).
16.1 MLTS offers membership plans designed for home users and individual clients, which provide access to bundled services, discounts, and exclusive benefits. By purchasing a membership, clients agree to abide by the terms of this section in addition to all other provisions of these Terms & Conditions.
16.2 Membership Activation & Duration – Memberships become effective upon successful payment and remain valid for the duration specified at the time of purchase (monthly, annual, or other terms). Memberships are non-transferable and intended solely for the registered client.
16.3 Membership Cancellation & Refunds – Memberships are governed by MLTS’s Membership Cancellation & Refund Policy.
16.3.1 Monthly Memberships: May be canceled anytime if no services or benefits have been availed. If any benefit has been used, membership cannot be canceled before a minimum commitment of 10 months. Where benefits or services have already been delivered, the client must pay the full cost of such services before cancellation is processed.
16.3.2 Annual Memberships: Refunds are available only if canceled within 30 days of purchase. After 30 days, memberships are non-refundable, but services remain active until expiry.
16.3.3 Non-Refundable Items: One-time services (such as installations or on-site repairs) are not eligible for refunds once delivered. Discounts, coupons, and gift cards provided under a membership will be revoked upon cancellation, and clients may be required to repay the value of any redeemed benefits.
16.4 Membership Benefits – MLTS reserves the right to update, modify, or discontinue membership benefits, provided that clients receive reasonable notice. No retroactive changes will be applied to benefits already used.
16.5 Compliance & Misuse – Memberships may not be resold, transferred, or exploited for commercial gain. MLTS may suspend or terminate memberships if clients misuse benefits, fail to make payments, or breach confidentiality obligations. This section is enforceable under the Canada Consumer Protection Act, Electronic Commerce Act, and provincial business and contract laws, ensuring fairness to both MLTS and its clients.
MLTS may, at its discretion, engage vendors, suppliers, subcontractors, or other third-party service providers to deliver certain products, technical solutions, or support functions on behalf of MLTS. By using MLTS services, clients acknowledge and agree that some aspects of service delivery may be performed by authorized third parties under MLTS oversight.
MLTS conducts due diligence when selecting vendors, ensuring that they comply with applicable Canadian laws, including the Competition Act (Canada), PIPEDA for personal information protection, and where applicable, provincial consumer protection legislation. All third-party vendors must sign contracts and, when required, Non-Disclosure Agreements (NDAs) or Service Level Agreements (SLAs) to ensure confidentiality, service quality, and accountability.
While MLTS strives to work only with trusted and compliant vendors, MLTS shall not be held liable for failures, delays, or damages caused by third-party service providers where such failures are beyond MLTS’s reasonable control, including supply chain disruptions, manufacturer defects, or internet service interruptions. However, MLTS will take reasonable measures to mitigate the impact of such disruptions and, where possible, enforce remedies against the vendor under the governing contract.
In cases where third-party vendors have access to personal information, MLTS will ensure compliance with PIPEDA and that adequate security and privacy safeguards are in place. Vendors are prohibited from using client information for purposes other than service delivery.
MLTS retains the right to replace, suspend, or terminate relationships with any third-party vendor that fails to meet its obligations, breaches confidentiality, or violates applicable laws. Clients will be notified where such changes may materially impact service delivery.
This section is enforceable under the Canada Business Corporations Act, PIPEDA, Competition Act (Canada), and relevant provincial contract and consumer protection laws, ensuring that MLTS maintains accountability while protecting both its clients and its operational integrity.
MLTS makes no representation that the content on the Platforms is appropriate to be used or accessed outside Canada. Your use of or access to the Platforms from outside Canada is at your own risk and you are responsible for compliance with the laws of such jurisdiction.
These Terms of Use are governed by and to be interpreted in accordance with laws of Saskatchewan Canada, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the Platforms, whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Saskatoon, SK Canada for the resolution of all such disputes.
In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer or at the below mentioned coordinate:
Name: Gurinder Verma
Designation: Grievance Officer
Email Address: grievance.officer@MLTScanada.ca
We will not be held responsible for any delay or failure to comply with any obligations if the delay or failure arises from any cause which is beyond our reasonable control
No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction
These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on the Platforms. Your relationship with the Platforms will be governed by the most current version of these Terms of Use, as published on the Platforms.
25.1 In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that we will not be liable for any transaction between itself and any such third parties.
25.2 These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the use of the Platforms, and the rights and liabilities with respect to any Services to be provided by us shall be limited to the scope of these Terms of Use.
The terms and conditions of sale as set out herein (“Terms of Sale”) constitute an agreement between us and you and govern the terms and conditions on which you purchase your Products from us on or through the Platforms. By placing an order for any Product with us or making a purchase of Product, you expressly agree to be bound by these Terms of Sale.
These Terms of Sale are in addition to the Agreement. These Terms of Sale constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2 Listing and display of a Product by us on the Platforms is our invitation to you to make an offer for purchase of such Product. Likewise, the placement of an order on the Platforms by you is your offer to buy the Product(s) from us.
1.2 Once you have placed an order with us for purchase of a Product, you will receive an e-mail and/or mobile SMS confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.
1.3 We only accept your offer and conclude the contract of sale for a Product ordered by you, when the Product is shipped or dispatched to you and an e-mail and/or registered mobile number confirmation is sent to you that the Product has been shipped or dispatched to you (the “Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to you.
1.4 If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation.
1.5 Any communication from us shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Product(s) with you, we shall not be held liable for any failure to send such notifications or reminders to you.
1.6 Your contract is with us, and you confirm that the Product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. Please note that we sell Products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of Products ordered within a single order and the placing of several orders for the same Product where the individual orders comprise a quantity typical for a normal household.
1.7 All orders placed on the Platforms are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.
1.8 You hereby authorise us to declare and provide declarations to any governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.
Please review the Returns Policy and Refund Policy of the Platforms which applies to Products sold by us.
We list availability information for the Products on the relevant webpage of the Platforms. Beyond what we say on that webpage or otherwise on the Platforms, we cannot be more specific about availability. Please note that dispatch estimates are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail and/or mobile SMS if any Products you order turn out to be unavailable or out of stock.
4.1 All prices are listed in Canadian dollars. Price, as displayed, is exclusive of all applicable taxes.
.2 Products in your shopping cart of the Platforms will reflect the most recent price as displayed on the Product’s information webpage on the Platforms. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may decrease between the time you place it in your shopping cart and the time you place the order. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.
Only persons who can enter into legally binding contracts as per Canadian Common Laws Principles i.e., persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use the Platforms and place an order with us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the Product on the Platforms only with the involvement of a parent or guardian.
In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.
We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition
We will not be held responsible for any delay or failure to comply with any obligations if the delay or failure arises from any cause which is beyond our reasonable control.
No provision in these Terms of Sale will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
These Terms of Sale, all transactions consummated between you and us, and our relationship with you is governed by the Sale of Goods Act Canada, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Saskatoon.
13.1 In addition to these Terms of Sale, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Terms of Use.
13.2 These Terms of Sale supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the purchase of Product.
Changes to this T&C Policy
We reserve the right to modify this Terms and Condition Policy at any time. We will notify you of any material changes by posting the new Terms and Condition Policy on our website and updating the “Last Updated” date.
Last Updated: 01 Oct, 2025
